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    HTTP Status 404 - /openspecimen

    Technical Questions
    #1

    Our openspecimen GUI page is not coming up getting the “HTTP Status 404 - /openspecimen” error. Kindly help us to fix the issue ASAP.Http%20Error

    #2

    Hello Kanagaraj,

    Can you please check if correct reverse proxy setting is configured in Apache’s config file (httpd.conf)?

    Reverse proxy setting for reference:

    <VirtualHost *:80>
  ServerName <hostname>
  ProxyPreserveHost On
  ProxyPass /openspecimen ajp://localhost:8009/openspecimen
  ProxyPassReverse /openspecimen ajp://localhost:8009/openspecimen
</VirtualHost>

    If you are using the HTTP port instead of AJP then change the protocol name (ajp -> http) and port (8009 -> 8080) in above configuration.

    Thanks,
    Krishna

    #3

    Hi Krishna,

    Still, we are getting the same error. Kindly help us.

    Attached the recent log files.

    http

    localhost_access_log.2020-10-15.txt (13.4 KB)
    catalina.2020-10-15.log (30.9 KB)

    Regards,
    Kanagaraj K
    9994543672
    MSMF

    #4

    Hello Kanagraraj,

    In those shared files no error is displayed. Can you provide me more details?

    1. Was the OpenSpecimen instance up and running before? Has anything changed recently like server IP?

    2. Share the Apache’s error log file.

    3. Try accessing OpenSpecimen using “http://10.100.1.47:8080/openspecimen” URL and see if OpenSpecimen is accessible.

    4. If #3 does not work, then share the os.log file present at $os_data_dir/logs/os.log location.

    Let me know what OpenSpecimen version are you using.

    Thanks,
    Krishna

    #5

    Hello Kanagaraj,

    My colleague shared your other logs which had this error - “Caused by: liquibase.exception.LockException: Could not acquire change log lock. Currently locked by SERVER (10.100.1.47) since 10/14/20 2:51 PM”.

    To resolve this error, follow steps given on this wiki page -https://openspecimen.atlassian.net/wiki/x/AYDYBQ

    Thanks,
    Krishna

    #6

    Hi Krishna,

    1. This was stoped working from today morning. We didn’t change anything recently.

    2. Attached Apache error log file.

    error.log (632.0 KB)

    1. The given link is not working.

    2. I cant able to find the os.log file.

    #7

    Hello kanagaraj,

    Yesterday I have already shared a Wiki page link to solve error.

    Follow steps given on https://openspecimen.atlassian.net/wiki/x/AYDYBQ Wiki page to resolve the issue.

    Here is liquibas-error-solution.pdf (2.9 KB) file on which the same Wiki page instructions are given.

    Thanks,
    Krishna