• FEATURES
  • PRICING
  • MARKETPLACE
  • CASE STUDIES
  • BLOG
  • Admin password lost

    #1

    Hi,

    we installed openspecimen some months ago, just to try it, but then we didn’t.
    Now we are trying to use it but admin password has expired and the user results locked.
    We tried to change the record in the database (update catissue_user set ACTIVITY_STATUS=‘Active’ where IDENTIFIER=2;) but the old password seems not to work.
    We tried the reset form, but the email but the it doesn’t arrive, maybe bacause we didn’t configure it at the beginning.
    We tried to insert a blank password, but nothing.
    What can we do?
    Thanks
    Barbara

    #2

    Hi @barbara_simionati,

    The above command will activate the user. If the password is not working then you can update the password via database using the below command,

    update catissue_user set password = '$2a$10$GOH1.KmElP0ZusLYS6l12ejO.xAIzDUFpIm7LVz9xAcrObyvd3gLC' where identifier = 2;

    Once you have executed the above command, use Login!@3 as the password when logging into the application from browser.

    Thanks,
    Neha

    #3

    Thank you a lot Neha,
    I am in now!
    Barbara