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    OpenSpecimen Forums

    Import Records Error

    Technical Questions
    #1

    Are any other admin having issues accessing Import Jobs? The records are there, but files as recent as October are not accessible. I haven’t received any updates via email from the system that there is an issue and reported to OpenSpecimen via Jira.

    2025-11-17_10-10-40
    2025-11-17_10-10-401140×143 25.8 KB

    #2

    Happens with both Chrome and Edge browsers.

    #3

    Hi Sean

    Same here. I believe the reports are only available for download for ~30 days from import.

    Lee

    1 Like
    #4

    Hi @Sean_Stacey,

    Yes, that is correct! You need to update Settings → Log File’s Retain Period to ensure your bulk import file remains available for download. We are planning to update this setting in a future version so that bulk import files will remain available for download.

    Thanks,
    Tushar

    1 Like
    #5

    I asked the admin to remove the post after I figured it out :rofl: Thanks for replying to me! Tushar too!