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  • Super Administrator account locked

    Hello,
    I made a stupid mistake and I’ve locked the super administrator account. Is there any possibility to recover the account?

    Hi @Radu_Zonda,

    Can I know which version of OpenSpecimen you are currently using?
    You can use the below SQL to unlock the account

    update catissue_user set activity_status=‘Active’ where identifier=1;

    Hope you remember the password.

    -Neha

    Hi, Neha_Nimgire,
    Thank you for the quick reply.
    Sorry, I forgot to mention, I’m using OpenSpecimen v1.0

    Hi @Radu_Zonda,

    Were you able to login to the admin account after running the given SQL?

    -Neha

    Hi, Neha,
    I’ve changed the value from database and now the account is unlocked. Unfortunately, I don’t remember the right password. :frowning:
    Do you know a way to recover it ?

    Problem solved.
    Thank you, @Neha_Nimgire
    Thank you, @Poornima_Govindrao